Privacy Policy and General Terms

Proteggere i tuoi dati personali è importante per noi.

Quando interagisci o utilizzi i servizi del nostro sito www.agresti.com/it (di seguito il Sito) potremmo raccogliere e trattare informazioni che ti riguardano ("dati personali"). La presente Privacy Policy, predisposta ai sensi dell’art. 13 del Regolamento UE 679/2016 (“GDPR”), contiene informazioni importanti su come trattiamo i tuoi dati personali e sui diritti che puoi esercitare. Per ogni richiesta, contattaci all’indirizzo email dedicato: privacy@agresti.com

Chi decide perché e come sono trattati i tuoi dati personali?

Il Titolare del trattamento dei tuoi dati personali è Agresti S.r.l, con sede legale in Via Don Lorenzo Perosi n°1 - 50018 Scandicci (FI) (“Agresti” o la “Società”).
Quali dati personali raccogliamo? Agresti tratterà i dati che ci fornisci attraverso il Contact Form del Sito dedicato alla richiesta di informazioni, nonché attraverso l’iscrizione alla newsletter, nonché i dati automaticamente raccolti durante la tua navigazione:

Dati personali che ci fornisci Raccogliamo i tuoi dati anagrafici e di contatto, quali nome e cognome, telefono e indirizzo e-mail, per rispondere alle tue richieste di informazioni. Raccogliamo il tuo indirizzo e-mail per poterti inviare la newsletter ove da te richiesto. Potremo inoltre raccogliere ulteriori dati personali nel momento in cui avrai necessità di contattarci o di inviarci richieste in relazione ai nostri prodotti
Dati di navigazione Quando navighi sul nostro Sito raccogliamo automaticamente alcune informazioni, quali il tuo indirizzo IP, la data e l'ora di accesso al nostro Sito, il browser che utilizzi e le informazioni sul sistema operativo del tuo dispositivo, la cui trasmissione è implicita nell'uso dei protocolli di comunicazione di Internet. Si tratta di informazioni che non sono raccolte per essere associate ad interessati identificati, ma che per loro stessa natura potrebbero permettere di identificare gli utenti. Raccogliamo inoltre informazioni sui tuoi click e sulle pagine che ti sono state mostrate. Se utilizzi un dispositivo mobile, potremmo trattare dati che identificano il tuo dispositivo, le impostazioni e le caratteristiche del telefono nonché le relative attività di sistema.

Perché raccogliamo i tuoi dati personali e sulla base di quali condizioni siamo legittimati a trattarli?

I tuoi dati saranno trattati per consentirti di navigare sul nostro Sito ed evadere le tue eventuali richieste. Inoltre, i tuoi dati potranno essere trattati anche per inviarti comunicazioni commerciali.

Consentirti la navigazione sul Sito e ottenere informazioni sul suo utilizzo I dati acquisiti durante la navigazione saranno utilizzati per consentirti una corretta navigazione sul Sito e per controllarne il corretto funzionamento. Tale trattamento è necessario all’esecuzione di misure precontrattuali adottate su tua richiesta. Non sei obbligato a comunicare i tuoi dati per la suddetta finalità, tuttavia la conseguenza, in caso di mancata comunicazione, è l’impossibilità di consentirti la navigazione sul Sito. Attività di marketing diretto I tuoi dati potranno essere raccolti per finalità di marketing diretto, per tale intendendosi l’invio - con modalità di contatto automatizzate (e.g. mediante l’invio di e-mail automatiche) e tradizionali (come telefonate con operatore e posta tradizionale) - di comunicazioni promozionali e commerciali relative a servizi/prodotti offerti da Agresti. Per tale finalità è necessario il tuo specifico consenso espresso, revocabile in ogni momento. Non sei obbligato a comunicare i tuoi dati per la suddetta finalità, tuttavia la conseguenza, in caso di mancata comunicazione, è l’impossibilità di inviarti comunicazioni promozionali e commerciali.
Soft Spam Qualora tu sia già nostro cliente, il tuo indirizzo email (fornito al momento della vendita) potrà essere utilizzato per l’invio di comunicazioni commerciali per la vendita diretta e/o la promozione di prodotti/servizi analoghi a quelli che hai già acquistato, salvo che tu ti opponga alla ricezione di tali comunicazioni: l’opposizione potrà essere espressa in fase di acquisto o, successivamente, in ogni momento, utilizzando l’apposito link che troverai in calce a ciascuna e-mail o scrivendo all’indirizzo: privacy@agresti.com La base giuridica di tale trattamento è il legittimo interesse di Agresti a promuovere presso i propri clienti i propri servizi e prodotti; la Società ha ritenuto che tale interesse legittimo non pregiudichi i tuoi diritti e le libertà. Non sei obbligato a comunicare i tuoi dati per la suddetta finalità, tuttavia la conseguenza, in caso di mancata comunicazione, è l’impossibilità di inviarti comunicazioni commerciali relative a prodotti/servizi analoghi a quelli che hai già acquistato.
Evasione delle tue richieste I tuoi dati potranno essere trattati per gestire e rispondere alle tue richieste inerenti ai nostri prodotti/servizi, pervenute tramite i nostri canali di contatto presenti sul Sito. Tale trattamento è necessario all’esecuzione del contratto di cui sei parte o di misure precontrattuali adottate su tua richiesta. Non sei obbligato a comunicare i tuoi dati per la suddetta finalità, tuttavia la conseguenza, in caso di mancata comunicazione, è l’impossibilità di dare seguito alle tue richieste.
Difendere i nostri diritti in sede stragiudiziale e giudiziale Se necessario, i tuoi dati potranno essere trattati per accertare, esercitare o difendere i diritti della Società in sede giudiziaria o ai fini del recupero crediti in via stragiudiziale. Tale trattamento è necessario a perseguire il legittimo interesse della Società ad accertare, esercitare o difendere un diritto in sede giudiziaria.

Con chi condividiamo i tuoi dati personali?

I tuoi dati personali saranno trattati da persone autorizzate ed istruite, che opereranno secondo i principi di correttezza, lealtà e trasparenza e tutelando la riservatezza dei tuoi dati tramite misure di sicurezza tecniche e organizzative idonee a garantire un livello di protezione adeguato. In alcuni casi i tuoi dati personali saranno comunicati ad altri soggetti che operano per conto di Agresti in qualità di responsabili del trattamento, a cui sono state conferite apposite istruzioni sul trattamento dei dati, ovvero a titolari autonomi del trattamento per il perseguimento di proprie finalità.
In generale, i dati acquisiti durante la navigazione sul nostro Sito potranno essere comunicati a società terze che forniscono ad Agresti servizi di assistenza informatica (quali, ad esempio, servizi di hosting e cloud connessi all’uso del Sito) o società di consulenza, in qualità di responsabili del trattamento. I tuoi dati potranno, infine, essere comunicati ad autorità e istituzioni ai quali la facoltà di accedere agli stessi sia accordata da disposizioni di legge o di regolamenti (es. autorità di pubblica sicurezza e forze di polizia). È possibile richiedere la lista dei responsabili del trattamento e ulteriori informazioni in merito ai destinatari dei tuoi dati personali scrivendo all’indirizzo: privacy@agresti.com

I tuoi dati saranno trasferiti fuori dall’UE?

I tuoi dati personali sono conservati all’interno dell’UE, potrebbero tuttavia essere anche trasferiti al di fuori dell’UE, in ogni caso nel rispetto della normativa applicabile e assicurando il rispetto di garanzie adeguate.
Agresti trasferisce i tuoi dati fuori dall’UE solo nel caso in cui il Paese terzo sia stato ritenuto adeguato dalla Commissione europea, ovvero, in assenza di una decisione di adeguatezza, nel caso in cui la Società abbia sottoscritto con l’importatore di dati extra UE le Clausole Contrattuali Standard approvate dalla Commissione europea (eventualmente integrate da misure supplementari di tipo tecnico/organizzativo/legale). Può scrivere alla Società in ogni momento, usando i dati di contatto di seguito riportati, chiedendo quali sono i soggetti cui vengono trasmessi i dati personali nonché di ricevere copia delle garanzie adottate per il trasferimento.

Per quanto tempo conserviamo i tuoi dati?

Conserviamo i dati personali solo per il tempo necessario al conseguimento delle finalità per le quali sono stati raccolti o per qualsiasi altra legittima finalità collegata. Pertanto, se i dati personali sono trattati per due differenti finalità, conserveremo tali dati fino a che non cesserà la finalità con il termine più lungo. Ad ogni modo, non tratteremo più i dati personali per quella finalità il cui periodo di conservazione sia venuto meno.
I dati personali che non siano più necessari, o per i quali non vi sia più un presupposto giuridico per la relativa conservazione, vengono anonimizzati irreversibilmente (e in tal modo possono essere conservati) o distrutti in modo sicuro. I dati di navigazione non vengono trattenuti dal Sito salve eventuali necessità di accertamento di reati da parte dell’autorità giudiziaria. I dati personali trattati per adempiere qualsiasi obbligazione contrattuale potranno essere conservati per tutta la durata del contratto e comunque non oltre i successivi 10 anni, nel rispetto dei termini di prescrizione previsti per legge. I dati trattati per finalità di marketing potranno essere conservati per 24 mesi dalla data in cui abbiamo ottenuto il suo ultimo consenso per tale finalità. I dati trattati per finalità di soft spam potranno essere conservati per tutta la durata del rapporto contrattuale con te ma, in ogni caso, non oltre l’eventuale esercizio del diritto di opposizione da parte tua. Nel caso in cui sia necessario trattare i dati per finalità giudiziarie, questi saranno conservati per il tempo in cui eventuali pretese possono essere perseguite per legge.

Quali sono i tuoi diritti in relazione ai tuoi dati personali?

Avrai sempre il diritto di chiedere ad Agresti, in qualsiasi momento, di accedere ai dati personali che ti riguardano, di chiederne la rettifica, la cancellazione o di limitarne il trattamento, di opporti al loro trattamento, di revocare il consenso, ove prestato, e di chiederne la portabilità per conservarli o trasmetterli a terzi.
In relazione al trattamento dei dati personali di cui alla presente informativa, nei casi previsti, potrai esercitare i seguenti diritti:

  • ricevere conferma dell’esistenza dei tuoi dati personali e accedere al loro contenuto (diritto di accesso);
  • aggiornare, modificare e/o correggere i tuoi dati personali (diritto di rettifica);
  • chiederne la cancellazione o la limitazione del trattamento dei dati trattati in violazione di legge compresi quelli di cui non è necessaria la conservazione in relazione agli scopi per i quali i dati sono stati raccolti o altrimenti trattati (diritto all'oblio e diritto alla limitazione);
  • opporti al trattamento (diritto di opposizione), in qualsiasi momento laddove il trattamento sia basato su un nostro legittimo interesse e in caso di attività di marketing;
  • revocare il tuo consenso, ove prestato, senza pregiudizio per la liceità del trattamento basata sul consenso prestato prima della revoca;
  • ricevere copia dei dati in formato elettronico che ti riguardano e chiedere che tali dati siano trasmessi ad un altro titolare del trattamento (diritto alla portabilità dei dati).
Per esercitare tali diritti puoi inviare una richiesta all’indirizzo e-mail: privacy@agresti.com Inoltre, se ritieni che il trattamento dei tuoi dati personali da parte della Società avvenga in violazione di quanto previsto dalla normativa in materia di protezione dei dati personali, avrai sempre il diritto di proporre reclamo al Garante per la protezione dei dati personali.
Modifiche a questa Privacy Policy Agresti si riserva il diritto di apportare modifiche alla presente Privacy Policy in qualunque momento, dandone informazione sul Sito e, se possibile, qualora tecnicamente e legalmente fattibile, inviandoti una comunicazione attraverso uno dei tuoi estremi di contatto di cui siamo in possesso. Ti invitiamo, dunque, a consultare regolarmente questa pagina, facendo riferimento alla data di ultima modifica indicata in fondo.


GENERAL TERMS AND CONDITIONS OF SALE

  1. DEFINITIONS
    1. Unless expressly indicated otherwise, for purpose of these general terms and conditions of sale the following terms shall have the following meanings:
      1. Company” shall mean Agresti S.r.l., with registered office in Italy, Scandicci (FI), Via Don Lorenzo Perosi no. 1, Italian tax code and VAT number 0527540485;
      2. Contract” shall mean the sale and purchase agreement between the Company and the Customer including the following contractual documents for each sale: (i) the pro-forma invoice issued by the Company in relation to a quotation request or purchase request of the Customer; (ii) the order (“ordine”) issued by the Company; and (iii) these General Terms and Conditions of Sale;
      3. Customer” shall mean the person or entity indicated as purchaser in the order issued by the Company, should it be a consumer (“consumatore”) or a trader (“professionista”) pursuant to Italian Legislative Decree 6 September 2005, no. 205;
      4. General Terms and Conditions of Sale” shall mean these general terms and conditions of sale;
      5. Parties” shall mean both the Company and the Customer collectively and “Party” shall mean each one of them;
      6. Product” shall mean any product manufactured by the Company and sold to the Customer according to the Contract.
  2. SCOPE
    1. These General Terms and Conditions of Sale shall govern the relationship between the Company and the Customer arising from the Contract, concerning the sale of any Product by the Company to the Customer. These General Terms and Conditions of Sale may be modified or derogated only by the order issued by the Company or communicated in writing by the Company. Should the order issued, or the written communication, by the Company provide for an exception to these General Terms and Conditions of Sale or the Parties agree in writing any exception to them, the same General Terms and Conditions of Sale shall apply in each part not covered by such exception.
    2. Any general terms and conditions of the Customer shall not govern the relationship arising from the Contract, unless expressly accepted in writing by the Company. In such a case these General Terms and Conditions shall apply in relation to any matter not expressly covered by the general terms and conditions of the Customer expressly accepted by the Company.
    3. In the event of any discrepancy or conflict between the provisions of these General Terms and Conditions of Sale and the provisions of any order issued by the Company, the provisions of the order shall prevail.
    4. The Company shall have the right to modify or update these General Terms and Conditions of Sale, in whole or in part, without prior notice. The Company will post the most up-to-date version of these General Terms and Conditions of Sale on its website or will communicate it to the Customer.
  3. EXECUTION OF A CONTRACT
    1. The Contract comes into effect upon the acceptance by the Company of a Customer’s purchase request. A Customer’s purchase request shall be deemed as accepted by the Company only upon the issue of an order by the Company after the execution by the Customer of the down payment provided by the relevant pro-forma invoice issued by the Company following a quotation request or purchase request of the Customer.
    2. No agreement or obligation shall be binding for the Company until its acceptance in writing or pursuant to the previous paragraph 3.1.
    3. The execution by the Customer of the down payment provided by the pro-forma invoice issued by the Company shall imply in any case the full acceptance of these General Terms and Conditions of Sale.
  4. CHANGES AND CANCELLATIONS OF ORDERS
    1. The Company shall have the right to accept or reject the changes or cancellations of the purchase requests or orders proposed by the Customer, at its sole discretion, for any reason, including, but not limited to, the state of progress of the order production.
    2. In the event of acceptance by the Company of an order cancellation, the Company shall have the right to withhold any sums already paid by the Customer and shall be released from any and all obligations arising from the Contract.
    3. No change to, or cancelation of, any order shall be binding for the Company until its written acceptance. In any case, the Customer shall indemnify the Company in full against all direct and indirect losses (including loss of profit), costs (including the cost of all labor and materials used), damages, charges and expenses incurred or potentially suffered by the Company as a result of any order modification or cancellation.
    4. As the Products are made in accordance to the Customer’s specifications or clearly personalized, no consumer right of withdrawal shall apply to the Contract.
    5. In case of purchase requests or orders of a customized Product, the Company has the right to withdraw from the relevant Contract (or from the relevant part of the Contract, if it provides for the sale of more than 1 (one) Product) at any time by serving a withdrawal notice to the Customer. In case of withdrawal by the Company from the Contract, the Company shall be obliged to return the Customer, within 30 (thirty) days from the receipt of the withdrawal notice, any sum already paid the Customer in relation to the relevant Contract (or Product, as the case may be) and the Customer shall not be entitled to claim for any further compensation.
  5. DELIVERY
    1. The Product shall be delivered fully packaged in compliance with the standard protection methods generally adopted by the Company. Any additional packaging and protection shall be expressly required by the Customer in the purchase request, subject to the confirmation of the Company in the order.
    2. The Product shall be delivered together with 1 (one) emergency key, the emergency key instruction manual and the instruction manual of the Product, if applicable.
    3. The expected delivery date of the Product is provided by the Company and indicated in the order and/or in the pro-forma invoice issued by the Company. Unless otherwise agreed in writing, the expected delivery date indicated thereof is approximate and shall not be deemed as a material term of the Contract.
    4. Unless otherwise indicated in the order issued by the Company, the Product shall be delivered to the Customer on “Ex works” basis (Incoterms 2020) at the Company’s premises in Scandicci (FI), Italy. Consequently, all risks, costs and arrangements related to transportation, insurance and customs clearance of the Product to its final destination shall be borne and carried out by the Customer, at its exclusive costs and expenses.
    5. The effective delivery date shall be the date on which the Product will be available for delivery at the Company’s premises. The effective delivery date shall be communicated by the Company to the Customer in writing at least 3 (three) days in advance. The Company’s obligation to deliver the Product shall be deemed as fulfilled at the moment in which the Product is available in the Company’s premises for collection by the forwarder engaged by the Customer within such date. Upon delivery of the Product pursuant to this paragraph all risks regarding the Product shall pass to the Customer.
    6. For each Product with price higher than Euro 10.000,00 (ten thousand/00) and in any other case that the Company may deem it opportune, the Company shall transmit to the Customer a video of the completed Product, illustrating qualities and specifications (e.g., external color and finishes, internal colors and finishes, organization of drawers and compartments, type and functioning of the safe opening mechanism, etc.) of the Product, at least 7 (seven) days before the date of delivery of the Product.
    7. Upon delivery of the Product, the Customer shall immediately verify the conservation status of the packaging of the Product. Should the packaging be damaged or non-compliant to any previous information communicated in writing by the Company, the Customer shall communicate within 2 (two) days from the delivery any defect, anomaly and non-conformity of the packaging of the Product. In the event the Company does not receive any such notice within such 2 (two) days period, the Company shall not be liable for any damage to the Product and/or any loss due to defects in the packaging of the Product.
  6. PRICE AND PAYMENT
    1. The price of the Product is indicated in the pro-forma invoice issued by the Company and confirmed in the order issued by the Company. Unless otherwise stated in writing by the Company, all prices are net of taxes (including VAT, if due), charges, customs duties and any other charge or imposition that can be applied to the Product in the territory of the Customer, that all shall remain responsibility of the Customer.
    2. The packaging costs are included in the price of the Product indicated in the pro-forma invoice and the order issued by the Company.
    3. All payments shall be made by the Customer in Euro (EUR) by wire transfer to the Company’s bank account indicated in the pro-forma invoice issued by the Company, according to the terms and conditions set forth in the same pro-forma invoice.
    4. In any case, the entire price of the Product shall be paid prior to their delivery and the Customer shall pay the balance, if any, within 7 (seven) days from the date on which the Company communicated the delivery date. The Company has the right to retain the Product and not deliver it until the relevant price is entirely paid up.
  7. DELAYED PAYMENT
    1. In the event of a delay in payment by the Customer of more than 15 (fifteen) days from the relevant due date, interests shall accrue on the maximum amount due in the same rate as provided by Italian Legislative Decree no. 231/2002.
    2. Should the delay in payment last for more than 15 (fifteen) days from the relevant due date, the Company will have the right to terminate the Contract pursuant to article 1456 of the Italian Civil Code. In such case the Company has the right, as a penalty, to withhold any amount already paid by the Customer in relation to such Contract and claim any further amount already due as price by the Customer in relation to such Contract, without prejudice to the indemnification of any further damage.
  8. OBLIGATIONS OF THE CUSTOMER
    1. Should the Customer be sited or domiciled outside of Italy, within 10 (ten) days from the delivery of the Product by the carrier engaged for the transportation of the Product to the Customer and at any time at the Company’s request, the Customer shall transmit to the Company all necessary documentation duly filed, signed and sealed (including, but not limited to, transport documentation, such as CMR or CME) attesting and proving the effective exportation of the Product to the territory of final destination. Should the Customer fail to transmit the above documentation, the Customer shall indemnify and hold harmless the Company from any damage that the Company may suffer as a consequence of not having received such documentation.
  9. PENALTY FOR FAILURE TO COLLECT THE PRODUCT
    1. Subject to the communication by the Company of the delivery date pursuant to paragraph 5.5 above, should the Customer fail to collect the Product within 15 (fifteen) days from the delivery date, the Company shall have the right to terminate the Contract pursuant to article 1456 of the Italian Civil Code. In such case the Company has the right, as a penalty, to withhold any amount already paid by the Customer in relation to such Contract and claim any further amount already due as price by the Customer in relation to such Contract, without prejudice to the indemnification of any further damage.
  10. PRODUCT’S QUALITIES AND SPECIFICATIONS – DEFECTS - WARRANTY
    1. Quantity, models, technical and physical qualities and characteristics, features and/or specifications of the Product shall be only those specifically indicated in writing in the pro-forma invoice issued by the Company and confirmed in the order issued by the Company. Any other quantity, model, quality, feature and/or specification not indicated therein or not accepted in writing by the Company shall not be considered as binding for the Company.
    2. Any representation and/or image relating to the Product included in websites, brochures, catalogues, price lists or other similar documents of the Company is approximate and purely illustrative. As a consequence, such representations and/or images may not represent the final aesthetic result of the Product.
    3. Should a video of the Product be communicated to the Customer by the Company pursuant to paragraph 5.6 above, the Customer shall communicate in writing to the Company within 8 (eight) days after the communication of such video any discrepancy in relation to quantity, models and main technical and physical qualities and characteristics, features and/or specifications of the Product shown in the video, such as, without any limitation, external color and finishes, internal colors and finishes, organization of drawers and compartments, type and functioning of the safe opening mechanism. In the event the Company does not receive any such notice within such 8 (eight) days period, the quantity, models and main technical and physical qualities and characteristics, features and/or specifications of the Product shown in the video shall be considered as finally and fully accepted by the Customer. In addition to the above, the payment of the balance, if any, shall be considered as final and full acceptance by the Customer of the above said quantity, models and main technical and physical qualities and characteristics, features and/or specifications of the Product shown in the video.
    4. Should a video of the Product be communicated to the Customer by the Company pursuant to paragraph 5.6 above, the Customer shall communicate in writing to the Company within 8 (eight) days after delivery of the Product any discrepancy in relation to technical and physical qualities and characteristics, features and/or specifications of the Product, as well any patent defect (“vizio palese”) of the Product, not visible or not shown in the above mentioned video. In case no video of the Product is communicated to the Customer by the Company, the Customer shall communicate in writing to the Company within 8 (eight) days after delivery of the Product any discrepancy in relation to quantity, models, technical and physical qualities and characteristics, features and/or specifications of the Product set forth in the order issued by the Company, as well any patent defect (“vizio palese”) of the Product. In the event the Company does not receive any such notice within such 8 (eight) days period, the Product delivered shall conclusively be deemed as compliant with the quantity, models, technical and physical qualities and characteristics, features and/or specifications required and finally accepted.
    5. The Company shall not be liable vis-à-vis the Customer for any defect (patent or latent), imperfection and discrepancy in relation to technical and physical qualities and characteristics, features and/or specifications of the Product, as well for any damage to the Product:
      1. communicated after the expiration of the terms set forth above in paragraph 10.3 and 10.4;
      2. deriving from ordinary wear and tear;
      3. deriving from willful damage, negligence, misuse of the Product or from any use without the diligence required by the nature, qualities and characteristics of the Product;
      4. deriving from incorrect transportation, handling or maintenance by the Customer or any third party not engaged by the Company;
      5. deriving from any alteration, modification, intervention or repair on the Product not specifically authorized in writing by the Company;
      6. regarding minor chromatic alterations and tone differences of the Product;
      7. emerging or arising 2 (two) years after the date of delivery of the relevant Product.
    6. For the purposes of the Contract, “misuse” of any Product shall mean any use, utilization, handling, conservation, maintenance activity and application not in compliance with the instruction manual provided by the Company to the Customer in relation to the Product.
    7. In addition, as the Products have an artisanal nature and are made in limited numbers, the Customer acknowledges that each Product may have minor and slight imperfections and differences compared to another Product of the same type and model. The Customer therefore acknowledges that these minor and slight imperfections and differences are not to be considered as defects (“vizi”) of the Product and they do not diminish in any way the value and/or the functionality of the Product. The Customer acknowledged as well that the Company shall not be liable for any of such minor and slight imperfections and differences of the Product.
    8. Should the Company be liable vis-à-vis the Customer for any damage, defect and/or alteration of the technical and physical qualities and characteristics, features and/or specifications of the Product, the Company, at its own discretion, shall repair the Product or, if the repair is excessively expensive, substitute the Product. Any repair pursuant to this paragraph shall be conducted by the Company, at its own discretion, directly or engaging any of its own local authorized partners. The repair activity pursuant to this paragraph shall be carried out at the Customer’s premises where the relevant Product is sited or, at the Company’s sole discretion, at the Company’s premises. The Customer has the right to require the Company to provide any repair directly and at the Company’s premises, provided that, in such case, the Customer shall bear all costs, including transportation, insurance, taxes, custom duties and any other charge, and risks, including the risk of loss, for the transportation of the Product to be repaired to and from the Company’s premises.
    9. The rights and remedies provided by this article 9.1 are the sole warranty rights and remedies granted to the Customer pursuant to the Contract. To the maximum extent permitted by the applicable law, any right and remedy of the Customer and any other liability and obligation of the Company, which may in any way arise from or in relation to the Contract and the sale of the Product – including, but not limited to, compensation for direct or indirect or consequential damages, loss of profits, etc. connected to such liability – is expressly excluded.
  11. INDEMNITY
    1. To the maximum extent permitted by applicable law, the Customer agrees to indemnify and hold harmless the Company, each of its subsidiaries and affiliated companies, and their respective officers, representatives, partners and employees, from any and all losses, liabilities, claims and demands (including reasonable attorneys' fees) made by any third party, due to or arising out of the use of the Product, or otherwise arising therefrom, in violation or in breach of the Contract, and/or the order issued by the Company, and/or those General Terms and Conditions of Sale, and/or any manual or instruction relating to the Product, any representations or warranties made by the Costumer.
  12. TERMINATION
    1. In addition and without prejudice to any other provision of the Contract, the Company shall have the right to terminate the Contract pursuant to article 1456 of the Italian Civil Code, if:
      1. the Customer is insolvent or in undergoing an winding-up, bankruptcy, debt restructuring or enforcement procedure;
      2. the Customer is in material or persistent breach of the Contract.
    2. In case of termination of the Contract for any reason, the Customer shall indemnify the Company in full against all losses (including loss of profit), costs (including the cost of all labor and materials used), damages, charges and expenses incurred, or potentially suffered, by the Company as a result of the termination of the Contract. In this respect, the Company has the right to withhold as a penalty any amount already paid by the Customer in relation to the terminated Contract, without prejudice to the indemnification of any further damage.
  13. FORCE MAJEURE
    1. The Company shall not be deemed to be in breach of the Contract by reason of any delay in performing, or any failure to perform, any of its respective obligations in relation to the Contract, if the delay or failure was due to any cause beyond its reasonable control, including, but not limited to, acts of God, explosions, floods, fire or accident, war or threat of war, pandemics, strikes, sabotage, civil disturbance, prohibitions or measures of any kind on the part of any governmental, parliamentary or local authority (including any containing measure against Covid-19), import or export regulations or embargoes or industrial actions or trade disputes (whether involving employees of the Company or of a third party).
    2. In the event that a force majeure event lasts for more than 60 (sixty) days, the Customer shall have the right to terminate the Contract. In this case, the Company shall reimburse the Customer any sum already paid, deducted the costs sustained until the date of termination of the Contract for the production of the relevant Product.
  14. INTELLECTUAL PROPERTY
The “Agresti” trademark, all figurative and non-figurative trademarks, images, videos, illustrations and logos, and any content present on the Product, as well as any designs, projects, models, layout, concepts, technologies, processes, software and know how related to, or incorporated in, the Product are the exclusive property of the Company and/or of the respective owners of the intellectual property rights on the same. Reproduction in whole or in part, modification or use of said trademarks, illustrations, images and logos and intellectual property rights, for any reason and by any means, without the express prior written consent of the Company and/or the respective owners of the intellectual property rights on the same is strictly prohibited.
  1. DATA PROTECTION
    1. For the performance of the Contract, the Company processes personal data of the Customer, in compliance with EU General Data Protection Regulation no. 2016/679 (“GDPR”) and with the national applicable law, including the Legislative Decree no. 196/2003 (“Privacy Code”).
    2. The Company, acting as Data Controller, provides the Customer with the attached Privacy Notice (Annex 1) pursuant to Article 13 of the GDPR, relating to the processing of personal data of the Customer.
  2. CODE OF CONDUCT
    1. The Company approved and formally adopted its own Code of Conduct, which establishes ethical principles that the Company recognizes as its own and to which the Company requires observance by all third parties that, for any reason, cooperates with the Company in pursuing its goals.
    2. The Customer declares to have taken note of Company’s Code of Conduct, available on the Company’s website at the following link: www.agresti.com. The Customer shares the principles established by the Code of Conduct and, in fulfilling the contractual obligations towards the Company, undertakes to refrain from any conduct that does not comply with them.
    3. Failure to comply with the provisions of such ethical principles represents a breach of the Contract and in this event the Company shall have the right to terminate the Contract with the Customer pursuant to article 1456 of the Italian Civil Code, without prejudice to the right to claim compensation for any damages suffered as a consequence of the above-mentioned breach.
  3. ANTI-MONEY LAUNDERING PROVISIONS
    1. The Company acts in full compliance with national and international anti-money laundering laws and regulations and is committed to carrying out all commercial transactions using means of payment that guarantee traceability.
    2. The Customer shares the Company’s commitment against anti-money laundering and declares to be compliant with all the applicable anti-money laundering laws and regulations in fulfilling the contractual obligation towards the Company.
    3. Failure to comply with the anti-money laundering provisions represents a breach of the Contract and in this event the Company shall have the right to terminate the Contract with the Customer pursuant to article 1456 of the Italian Civil Code, without prejudice to the right to claim compensation for any damages suffered as a consequence of the above-mentioned breach.
  4. MISCELLANEOUS
    1. No amendments to the Contract shall be valid unless it is made in writing and signed by or on behalf of each of the Parties.
    2. The failure to exercise or the delay in exercising a right or remedy by the Company under the Contract shall not constitute a waiver by the Company of the right or remedy or a waiver by the Company of any other rights or remedies and no single or partial exercise of any right or remedy by the Company under the Contract shall prevent the Company from any further exercise of any other right or remedy in accordance with the Contract or with any applicable law or regulation.
    3. If any provision of the Contract is declared null, invalid or unenforceable by a competent court or authority, the Contract shall remain in force except for the part declared null, invalid or unenforceable. The Parties shall consult and use their best efforts to agree upon a valid and enforceable provision, which shall be a reasonable substitute for such null, invalid or unenforceable provision in accordance with the spirit of the Contract. This provision shall only apply provided that the nullity of the relevant clause or provision and/or its replacement by another legally possible does not substantially prejudice the advantages or increase the obligations of any Party hereto.
    4. The Company shall have the right to assign or delegate, in whole or in part, the rights and obligation under the Contract to any third party. The rights and obligations of the Customer under the Contract shall not be assigned or delegated, in whole or in part, to any third party without the prior written consent of the Company.
    5. The headings of these General Terms and Conditions of Sale are for convenience only and shall not affect their interpretation.
  5. COMMUNICATIONS AND NOTICES
    1. All notices, requests, consents, approvals, waivers, complaints and other communications hereunder shall be deemed to have been duly given and made if in writing, in English or in Italian, and shall be deemed to have been duly given and made (i) in the case of notice sent by letter or courier, upon the signing of the returned receipt by the recipient, and (ii) in case of notice sent via e-mail, upon acceptance by the e-mail provider of the relevant e-mail , unless the sender receives an automated message that the e-mail has not been delivered, to the address set forth below:
      1. to the Company: Agresti S.r.l., Via Don Lorenzo Perosi no. 1, Scandicci (FI), Italy, e-mail agresti@agresti.com, or such other address as may be communicated in writing;
      2. to the Customer: the address indicated in the pro-forma invoice issued by the Company.
  6. GOVERNING LAW AND JURISDICTION
    1. The Contract, including these General Terms and Conditions of Sale, shall be governed and interpreted in accordance to the laws of the Italian Republic, with specific exclusion of the application of any rule of private international law and the United Nations Convention on Contracts for the International Sale of Goods (so-called Vienna Convention 1980).
    2. Any dispute related to validity, interpretation, execution, enforceability and termination of the Contract shall be settled by the Court of Florence, Italy.


Annex 1 PRIVACY NOTICE RELATING TO THE PROCESSING OF PERSONAL DATA OF CLIENTS PURSUANT TO ARTICLE 13 OF THE GDPR

Agresti S.r.l., with the present notice, informs you with regard to the processing of your personal data carried out in the context of the contractual relationship with you/your company, pursuant to the applicable data protection law and, in particular, to Article 13 of EU Regulation No. 2016/679 (hereinafter “GDPR”). Data Controller (who determines why and how your personal data are processed) Agresti S.r.l, with registered office in Via Don Lorenzo Perosi No. 1 - 50018 Scandicci (FI) (hereinafter “Agresti” or “Controller”). Type of personal data (which personal data are processed) Agresti processes the personal data relating to its clients, natural persons or subjects acting on behalf of legal entities in the performance of the contract (hereinafter “Data Subjects”), including also names, telephone numbers, addresses, e-mail contacts, data connected with the payments, etc. In particular, Agresti mainly processes the following types of personal data of Data Subjects:
  • identification and contact details (e.g. name, surname, email address, telephone numbers);
  • payment data (e.g. IBAN);
  • any other data provided by you or the company you belong to.

Data source (which is the origin of the processed personal data) The personal data are collected directly from you or from third parties, in particular from the company you belong to. Purposes and legal bases of processing (which is the purpose of the processing and why it is lawful) The Data Controller processes the data of Data Subjects in the course of its activities, for purposes related to the management and performance of contractual relationships. In particular, the personal data will be processed for the following purposes:
  1. taking steps at the request of the Data Subject prior to entering into a contract and/or entering into and managing the contractual relationship, also for shipping, invoicing and payment purposes;
  2. compliance with legal and regulatory obligations (e.g. tax and accounting rules, obligations arising from health and safety at work rules);
  3. management of any disputes arising from the contractual relationship;
  4. direct marketing activities, sending newsletters and commercial communications concerning Agresti’s products and/or services using automated (such as e-mail and text messages) and traditional (such as paper mail and operator calls) contact methods;
  5. soft spam activities, sending commercial communications via e-mail for direct sales and/or promotion of products/services similar to those that the Data Subject has already purchased, unless the Data Subject objects to receiving such communications: the objection can be expressed at the time of purchase or, thereafter, any time, using the dedicated link at the bottom of each e-mail or by writing to privacy@agresti.com.

The processing of data for the above purposes is lawful as:
  • it is necessary to the performance of a contract to which the data subject is party or to take steps at the request of the data subject prior to entering into a contract (purpose i);
  • it is necessary to comply with legal obligations to which the controller is subject (purpose ii);
  • it is necessary for the pursuit of the legitimate interest of the data controller to protect its rights (purpose iii);
  • it is based on the consent of the data subject (direct marketing), which can be withdrawn at any time (purpose iv);
  • it is necessary to pursue the legitimate interest of Agresti in promoting its services and/or products to its customers (soft spam) (purpose v).

Necessity of providing data (what is the consequence of your refusal to provide data) The communication of personal data for the abovementioned purposes, letters i. and ii., is compulsory, due to legal or contractual obligations and non-communication of such data may make it impossible for the Controller to establish and manage the contractual relationship as well as to fulfil its obligations. The provision of data for direct marketing purposes is voluntary, however, the consequence, in the event of non-communication, is the impossibility of sending to data subjects newsletters and commercial communications, as well as of carrying out market researches. The provision of data for the purposes referred to in the abovementioned letter v. is not compulsory, but the consequence, in the event of non-communication, is the impossibility to send the Data Subjects commercial communications relating to products/services similar to those he/she has already purchased.
Processing methods (how your data are processed) The processing of personal data of the Data Subjects will be carried out in accordance with the principles of fairness, lawfulness and transparency and will also be carried out using automated means for storing, managing and transmitting such data. The processing will in any case be carried out using means that guarantee security and confidentiality through the use of procedures that avoid the risk of loss, unauthorised access, unlawful use and dissemination.
Categories of recipients (to whom the data are disclosed) The personal data shall be processed on behalf of the Controller by authorised and trained persons, who shall act in accordance with the principles of fairness, lawfulness and transparency and shall protect the confidentiality of the personal data by means of technical and organisational security measures suitable to guarantee an adequate level of protection. Furthermore, personal data may also be communicated to external suppliers (e.g. consultants, service providers), which may be appointed, if necessary, as data processors. You can request the list of data processors and further information about the recipients of your personal data by writing to privacy@agresti.com.
Data transfers (where your data are transferred)  The Data Controller stores personal data on servers located within the European Union. The personal data processed may be transferred outside the EU due to internal organisational and administrative needs, always in compliance with the rights and guarantees provided for by the applicable law. In this case, in the absence of an adequacy decision by the European Commission, the standard contractual clauses (SCC) issued by the European Commission - together with supplementary measures, where necessary - will be adopted as appropriate safeguards for the transfer.
Data retention (how long data are stored) The personal data of the Data Subjects will be retained for the full duration of the contractual relationship, in order to fulfil the abovementioned purposes. Once the contractual relationship is over, only personal data needed to fulfil civil and tax obligations will be retained for a maximum of 10 years from the end of the contractual relationship with Agresti. Personal data processed for marketing purposes may be retained for 24 months from the date in which we obtained your last consent or until you exercise your right to cancel, whichever comes first. If you withdraw your consent, such data will no longer be processed for this purpose.
Rights (which rights can be exercised) The Data Subject may exercise, in relation to the data processing described herein, the rights provided for by the GDPR (Articles 15-21), including:
  • to receive confirmation of the existence of personal data and access to their content (right of access);
  • to update, amend and/or correct personal data (right to rectification);
  • to request the erasure or restriction of data that have been processed unlawfully, including data whose retention is unnecessary for the purposes for which they were collected or otherwise processed (right to erasure and right to restriction);
  • to object to the processing (right to object), at any time where the processing is based on legitimate interest and in case of profiling activities;
  • to withdraw the consent given, in cases where processing is carried out on the basis of consent, without prejudice to the lawfulness of processing based on the consent given before withdrawal;
  • in the expected cases, to receive a copy of the data in electronic format concerning him/her rendered in the context of the contract and to request that such data be transmitted to another data controller (right to data portability).
Data subjects also have the right to lodge a complaint with the Italian Data Protection Authority (“Garante”) if they consider that their data have been processed in breach of applicable law. To exercise the abovementioned rights and to get further information on the processing of your personal data, you may send an email to privacy@agresti.com.